Return POlicy

Refund Policy for Tasneem Creations

At Tasneem Creations, we take pride in offering high-quality products and exceptional customer service. While we do not accept returns, we do offer a refund policy under the following conditions:

1. Eligibility for Refunds:

   • Refunds are applicable only if the product received is damaged or defective.
   • Customers must notify us within 7 days of receiving the product to be eligible for a refund.
   • To initiate a refund, please contact our customer service team with your order number and a detailed description of the issue, including photos if necessary.

2. Refund Process:

   • Once your refund request is received and approved, we will process the refund within 7-10 business days.
   • Refunds will be issued to the original payment method used at the time of purchase.

3. Non-Refundable Items:

   • Custom-made or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.
   • Sale items or products purchased with a discount are final and not eligible for a refund.

4. Shipping Costs:

   • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

5. Contact Us:

   • For any questions or to request a refund, please contact our customer support team at [insert contact information].

We strive to ensure every customer is satisfied with their purchase, and we are here to assist with any concerns you may have.